New Manager of Onboarding
Remote regions
USBenefits
3w PTO
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About the Role:
- Own the transition from "Sold" to "Successful."
- Boost team morale through better workflows.
- Architect a new standard of excellence.
You Will:
- Conduct a review of the current onboarding playbook.
- Manage, coach, and upskill a team of Onboarding Specialists.
- Define and track the metrics that matter.
You Have:
- Proven track record of managing onboarding teams.
- Deep understanding of "Customer Success" philosophy.
- Evidence of reducing onboarding friction.
Steer
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a highly profitable shop into one platform. They have launched a complete Customer Relationship Management (CRM) marketing suite and acquired AutoOps in August 2024.