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The Opportunity:

  • Drive Customer Success and Expert Services business within the US Commercial segment.
  • Lead a high-performing team to originate and close large, complex, transformational service-led deals.
  • Partner across Field Sales, Partners, Delivery, and Marketing to create a seamless land-and-expand motion.

What You’ll Do:

  • Own the end-to-end sales strategy for Professional Services and Customer Success.
  • Develop, shape, and close business-led and technology-led transformational services engagements that elevate the customer relationship and accelerate value realization.
  • Drive consistent forecasting, pipeline growth, and operational discipline to deliver predictable bookings, margin, and revenue.

What We’re Looking For:

  • Proven services sales leadership experience in a quota-carrying or equivalent role.
  • Demonstrated success closing high-value, transformational deals that materially impact customer strategy and platform adoption.
  • Experience building and leading high-performing Services Sales teams with repeatable, value-based selling motions.

ServiceNow

ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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