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The Opportunity:
- Drive Customer Success and Expert Services business within the US Commercial segment.
- Lead a high-performing team to originate and close large, complex, transformational service-led deals.
- Partner across Field Sales, Partners, Delivery, and Marketing to create a seamless land-and-expand motion.
What You’ll Do:
- Own the end-to-end sales strategy for Professional Services and Customer Success.
- Develop, shape, and close business-led and technology-led transformational services engagements that elevate the customer relationship and accelerate value realization.
- Drive consistent forecasting, pipeline growth, and operational discipline to deliver predictable bookings, margin, and revenue.
What We’re Looking For:
- Proven services sales leadership experience in a quota-carrying or equivalent role.
- Demonstrated success closing high-value, transformational deals that materially impact customer strategy and platform adoption.
- Experience building and leading high-performing Services Sales teams with repeatable, value-based selling motions.
ServiceNow
ServiceNow, founded in 2004, is a global market leader bringing innovative AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.