Customer Success Consultant

Your Role:

• Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
• Build trusted advisor relationships with the customer’s executives and Intradiem champions.
• Provide troubleshooting support to assist with tracking and measuring the initial adoption of Intradiem against customer defined goals.

Your Background:

• Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management role.
• Have 3+ years experience with business consulting and process improvement.
• Strong experience with Microsoft Excel, Word, and PowerPoint

Skills:

• Excellent written and oral communication skills, including presentation skills and ability to consult remotely and onsite.
• Excellent reasoning and analytical skills.
• Strong customer focus and service orientation.

Experience:

• Experience in the healthcare industry is preferred.
• Experience with contact centers is preferred.