Provide comprehensive onboarding and product adoption support to customers implementing the brightwheel product suite.
Plan and execute onboarding activities in a manner that supports agreed-upon milestones and successful platform activation.
Coordinate with Brightwheel team members, as needed, to fulfill onboarding deliverables and ensure a smooth customer experience.

Qualifications:

2+ years of experience in customer success, sales, account management, or onboarding, with a strong track record of driving positive customer outcomes.
Strong organizational skills and ability to manage a high-volume onboarding or sales pipeline, with prioritization and follow-through to consistently meet customer milestones.
High attention to detail combined with patience, empathy, and professionalism when supporting customers or navigating complex or challenging situations.

Brightwheel

Brightwheel is the largest, fastest growing, and most loved platform in early education. They are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.

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