Implementation Specialist

HOW YOU’LL CONTRIBUTE AT BUILDOUT:

• Proactively guide customers through their Buildout onboarding process, from project kick-off to successful graduation, ensuring a smooth transition between steps
• Define project scope, goals and deliverables to ensure alignment with your customer and manage an efficient and timely setup
• Establish ongoing communication with customers during their onboarding to train them how to utilize the product, and have technical discussions on how we can implement their business workflows or data into Buildout

WHAT YOU’LL BRING TO BUILDOUT:

• 2+ years experience in a customer-facing role like customer success, support, or sales, ideally within a B2B SaaS organization
• Experience in customer onboarding, implementation, or training is strongly preferred
• Salesforce or similar CRM experience required

PERKS & BENEFITS:

• Impactful insurance and benefit options, including 2 medical plans to choose from, 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year
• Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting