Source Job

US

  • Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
  • Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
  • Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.

Client Success Account Management Communication Stakeholder Management SaaS

20 jobs similar to Client Success Manager

Jobs ranked by similarity.

North America

  • Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
  • Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
  • Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows

Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.

US

  • Develop and maintain the multi-year strategic client relationship for Global accounts.
  • Act as the lead point of contact for both external and internal stakeholders.
  • Ensure successful activation, upselling and retention of our solutions according to client needs.

Integral Ad Science (IAS) is a leading global media measurement and optimization platform. They deliver the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS is an equal opportunity employer, committed to diversity and inclusiveness.

$70,000–$75,000/yr
US

  • Serve as a trusted advisor to strategic clients, understand objectives, challenges, and goals.
  • Drive adoption, growth, and retention by proactively managing client engagement.
  • Translate strategic client needs into actionable plans and build strong relationships.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and objectively. They identify top-fitting candidates and share the shortlist with the hiring company, which manages the final decisions, with AI tools assisting the recruitment team but not replacing human judgment.

UK

  • Develop and execute strategies to grow revenue within individual accounts.
  • Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
  • Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.

e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

$70,000–$88,000/yr
US Unlimited PTO

  • Build strong, multi threaded relationships with customer stakeholders
  • Lead executive business reviews and create tailored success plans
  • Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

$96,000–$120,000/yr
US

  • Develop relationships with customers and key stakeholders.
  • Retain and grow our customer base.
  • Identify new business opportunities to help expand our footprint within each client account.

AlphaSense is an AI-driven market intelligence platform used by sophisticated companies to improve decision-making. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

$60,000–$75,000/yr
US

  • Manage day-to-day client success KPIs within assigned client base.
  • Participate in client onboarding and ensure smooth adoption.
  • Monitor performance metrics and provide actionable insights to leadership.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Manage a portfolio of global strategic customers and be their primary advisor.
  • Build relationships with C-level executives to drive satisfaction.
  • Develop and execute strategic account plans with success metrics.

Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.

Europe

  • You partner with our initial customers to drive product value
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.

Global

  • Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
  • Own the resolution of client-reported satisfaction issues from identification to closure.
  • Tracking client usage metrics, health scores, and feature adoption with dashboards.

TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.

$106,000–$125,000/yr
US

  • Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement
  • Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.
  • Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.

  • Own the Client Relationship: Serve as the primary client lead during implementation.
  • Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
  • Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.

Ascertain is building AI agents to automate the administrative work that burdens care teams. They are in major health systems and large specialty groups, saving hundreds of staff hours every week.

$101,300–$120,000/yr
US

  • Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
  • Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
  • Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.

Headspace provides access to lifelong mental health support. They combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective and personalized. They are collaborative, inclusive, and grounded in their values.

Europe

  • Lead long-term partnerships with executive stakeholders within assigned accounts, aligning solutions with strategic supply-chain objectives.
  • Develop customized success plans that incorporate customer business drivers, define KPIs, and drive time-to-value and renewal readiness.
  • Analyze account usage, health, risk and upsell signals; identify and hand off qualified expansion opportunities.

Kinaxis specializes in end-to-end supply chain management solutions, enabling supply chain excellence across industries. They have grown from a team of three engineers in Ottawa to a global organization with over 2000 employees supporting 40,000+ users in 100+ countries.

Global

  • You will own the client relationship on Swans engagements end-to-end.
  • You will earn the trust of founders and senior leadership, translating what our Legal Engineers build into undeniable business value.
  • You will drive results that speak for themselves.

Swans is the operational architect for the fastest growing personal injury firms in the US. They are an international team, planning to grow their core foundational team deliberately and building a robust culture with no ceiling for future opportunities as they scale.

US Unlimited PTO

  • Build and maintain strong relationships with stakeholders.
  • Identify opportunities for upselling and cross-selling.
  • Act as the voice of the customer to guide strategies.

They focus on connecting candidates with fitting roles. They utilize AI to streamline unbiased hiring processes.

$90,000–$90,000/yr
US Unlimited PTO

  • Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
  • Understand each partner's business goals to ensure solutions align with their success.
  • Maintain a forward-looking view of each partner's health, identifying risks early.

Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.

$52,000–$55,000/yr
US 2w maternity

  • Build and grow strong client relationships by delivering excellent service.\n- Serve as the primary point of contact for clients and Area Directors.\n- Drive client retention and growth by renewing partnerships.

The N2 Company is America’s leading publisher of community magazines. They provide supportive and fulfilling remote work opportunities for their people and foster an emotionally healthy, collaborative environment where people genuinely enjoy working together.

$90,000–$150,000/yr
US Unlimited PTO

  • Manage a portfolio of top-tier assigned customers and develop new business from existing clients.
  • Actively seek expansion opportunities to grow overall client revenue.
  • Meet and exceed sales growth goals through forging relationships with key decision makers.

Instawork is an AI-powered labor marketplace connecting skilled workers with businesses in food services, hospitality, light industry, and logistics. They have hubs in San Francisco, Bangalore, and Chicago, serving thousands of businesses across more than 50 major markets in the United States and Canada.

US 3w PTO

  • Lead and expand strategic business relationships, driving retention, client satisfaction and growth activities within an assigned portfolio of Global Enterprise accounts.
  • Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
  • Create and maintain strategic account plans for top Global Enterprise clients.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.