Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Onit is redefining the future of legal operations through the power of AI with a cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Own key customer relationships to drive measurable business outcomes and expand footprint.
Lead new customer onboarding and drive product adoption, while monitoring health metrics.
Identify and capitalize on expansion opportunities aligning with customer goals to maximize LTV.
Localize's platform helps over 700 companies automate the translation of their web and mobile applications. They are a fully remote team of around 30 people and offer a culture with an emphasis on work-life balance.
Develop relationships with customers and key stakeholders.
Retain and grow our customer base.
Identify new business opportunities to help expand our footprint within each client account.
AlphaSense is an AI-driven market intelligence platform used by sophisticated companies to improve decision-making. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Own the full commercial lifecycle for your portfolio.
Build strong relationships with IT and Security leaders.
Maintain accurate forecasts and manage pipeline health.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. They are committed to a remote-first culture and building connections with employees regardless of background.
Serve as the primary point of contact for a dedicated book of B2B vendors, managing the relationship from onboarding through renewal.
Proactively identify upsell and cross-sell opportunities, driving expansion revenue by identifying unsold inventory and optimizing client bidding strategies.
Analyze campaign performance metrics (CTR, CPL, CVR) and translate complex data into actionable recommendations during strategy calls with client executives.
They are a SaaS company operating in digital marketing strategy. They are a fast-paced, high-growth startup environment.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
Own the resolution of client-reported satisfaction issues from identification to closure.
Tracking client usage metrics, health scores, and feature adoption with dashboards.
TTEC Digital coaches clients to ensure their employees feel valued and fully supported, because they believe an amazing customer experience is an employee first process. Their vision is to create a place where employees know they can thrive.
Establish and manage strategic relationships with global customers.
Develop tailored solutions aligning with business priorities.
Foster long-term commercial partnerships to reduce churn and drive growth.
Fastmarkets is a price-reporting agency and information provider for global commodities, providing price data, news, analytics and events. It has more than 700 employees spread across global locations in the UK, US, China, India, and beyond.
Own the revenue and key relationships with an assigned customer portfolio.
Develop strong relationships with key customer stakeholders across functions and job levels.
Earn the right to renew contracts while identifying opportunities for account growth.
Level AI is a Series C enterprise SaaS startup reimagining the contact center. Their AI-native platform helps companies transform customer engagement. Backed by top-tier investors, they work with some of the world’s most customer-centric brands. Level AI is growing fast and looking for passionate, driven people.
Build and maintain strong, long-term relationships with client stakeholders.
Serve as the main point of contact between clients and internal teams.
Translate client goals and requirements into clear internal briefs with measurable deliverables.
They are a performance-driven digital advertising agency specializing in paid media for e-commerce, lead generation, and growth-focused brands. They provide a full-service paid media solution, covering strategy, creative production, campaign management, tracking setup, and ongoing optimization to help brands scale efficiently.
Lead long-term partnerships with executive stakeholders within assigned accounts, aligning solutions with strategic supply-chain objectives.
Develop customized success plans that incorporate customer business drivers, define KPIs, and drive time-to-value and renewal readiness.
Analyze account usage, health, risk and upsell signals; identify and hand off qualified expansion opportunities.
Kinaxis specializes in end-to-end supply chain management solutions, enabling supply chain excellence across industries. They have grown from a team of three engineers in Ottawa to a global organization with over 2000 employees supporting 40,000+ users in 100+ countries.
Develop open and effective channels of communication with each named account.
Nurture and develop strong relationships with C-level execs and key stakeholders.
Collaborate internally with a dedicated Customer Success Manager.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. It is a global organization with team members in over 35 countries and a remote-first culture that empowers employees and prioritizes well-being.
Lead and grow a portfolio of approximately 20 of AdRoll’s existing mid market advertisers.
Provide consultative and strategic marketing guidance for clients to help achieve their business growth goals.
Partner with the Product team and consistently surface client feedback.
NextRoll is a marketing technology company empowering businesses to drive sustainable growth and trusted connections. It's a privately held company headquartered in San Francisco and committed to building diverse teams of "Rollers".
Identify and generate revenue through upsell and cross-sell to existing customers
Proactively own and manage a book of accounts, including decision maker relationships
Consult existing clients on internal process to drive change and expand use of Deel's product offerings.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, their team of 7,000 spans more than 100 countries and brings a connected and dynamic culture that drives continuous learning and innovation for their customers.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Own a key account or portfolio of accounts, developing and executing strategic account growth plans.
Build strong stakeholder relationships with technical and non-technical buyers.
Interact with the product and engineering teams to provide customer and sales insights.
digiLab Solutions is a VC-backed AI company specializing in uncertainty quantification and AI, serving industrial and government sectors with technology applied to significant societal challenges. They foster a culture of innovation, trust, and collaboration where employees are valued and offered work-life balance.
Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships.
Lead retention efforts by identifying at-risk accounts and executing recovery plans.
Develop strategic account plans aligned with client needs and organizational goals.
Sodexo is dedicated to creating a better everyday life for everyone and building a better life for all. They improve the quality of life for those they serve and contribute to the economic, social, and environmental progress in the communities where they operate. They provide food service, catering, facilities management, and other integrated solutions worldwide.
Own the retail client relationship and act as a trusted advisor to senior stakeholders.
Drive revenue growth through renewals, upsells, and new solution adoption.
Foster a culture of collaboration, accountability, and continuous improvement.
NIQ delivers the most complete and trusted view of consumer behavior, enabling clients to make smarter decisions and drive growth through advanced analytics, technology, and deep industry expertise. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
Maximize revenue within assigned accounts by designing and executing strategic account development initiatives.
Develop trusted advisor relationships with customers to ensure the solution aligns with their business strategy.
Partner with internal teams to track customer needs and develop long-term retention and growth strategies.
Intradiem is on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They value a people-first culture, transparent leadership, and unfettered growth opportunities.