Source Job

• Own the full post-sales customer lifecycle for your assigned enterprise accounts.
• Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
• Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.

Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.

• Own the full renewal lifecycle for a defined set of customers.
• Execute standard renewal motions by documenting renewal risks and customer engagement steps.
• Monitor account health using usage trends, support history, and sentiment.

Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.

• Lead implementation processes, ensuring smooth transitions from sales to delivery, and develop strategies for long-term customer satisfaction, retention, and expansion.
• Serve as a trusted advisor to customers, addressing complex technical challenges and collaborating with sales and product teams to translate customer needs into actionable insights.
• Act as a product evangelist, presenting solutions to prospects and gathering customer feedback to enhance platform features and services.

Sorcero develops a medical AI platform that transforms life sciences decision-making to accelerate patient access to life-saving treatments. It is a Certified B Corp founded in 2018, recognized with awards like Fast Company's Most Innovative companies, and operates with a global, distributed team focused on values like excellence, humility, and kindness.

• Manage relationships with enterprise and upper-mid market customers, as their primary strategic partner.
• Guide customers through pre and post-sale testing, implementation, and success planning.
• Develop strategies to improve customer health, long-term retention, and satisfaction.

Rewind safeguards critical data for businesses of all sizes by backing up cloud-based applications like Jira, GitHub, Confluence, and Shopify. They are supported by Insight Partners, Inovia, Bessemer, and Atlassian Ventures and recognized as one of Canada's 50 fastest-growing tech companies.

• Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
• Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
• Ensure on-time renewals and accurate renewal forecasting across assigned accounts.

Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers.
• Partner with Customer Success Managers to identify whitespace and growth opportunities and prospect into the existing customer base.
• Own account and territory planning, accurately forecast expansion bookings, and collaborate cross-functionally to align sales and customer success.

Muck Rack is a leading SaaS platform that provides public relations and communications professionals with an AI-powered, integrated solution for media database, monitoring, and reporting. It is a founder-controlled, fully distributed company recognized for its strong culture and values resilience, transparency, ownership, and customer devotion.

• Own a portfolio of healthcare customers, ensuring success through value creation across onboarding, adoption, and renewal readiness.
• Build and maintain success plans, engagement cadences, and stakeholder alignment to support strong outcomes and long-term retention.
• Proactively identify customer risks, coordinate cross-functional resolution plans, and ensure timely follow-through to maintain customer confidence.

Canopy is the Connected Safety Platform dedicated to keeping medical personnel safe while at work, powered by infrastructure designed for complex healthcare environments. It is a collaborative, mission-driven startup environment that values ownership, growth, and purpose as it continues to scale.

• Manage a portfolio of key clients, ensuring timely renewals, mitigating churn risks, and maximizing contract value.
• Analyze customer health, forecast renewal outcomes, and proactively address at-risk accounts to secure long-term revenue.
• Partner with Sales and Customer Success teams to assess customer health and implement renewal strategies

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own and manage a portfolio of enterprise accounts to increase ARR.
• Develop and execute account plans, aligning customer needs with Appfire offerings.
• Drive retention and mitigate churn risks through proactive engagement.

Appfire empowers teams to break silos and collaborate seamlessly through its software. With 850+ employees across 28 countries, they foster an environment where everyone is respected and invest in team member growth.

• Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
• Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work.

• Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
• Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
• Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes

Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.

• Lead enterprise-wide adoption of the Credo AI Governance Platform.
• Oversee all customer lifecycle activities.
• Define and execute success plans aligned to customer goals.

Credo AI is a venture-backed company empowering organizations to responsibly build, adopt, procure, and use AI at scale. They have built a pioneering platform for context-driven AI governance, AI risk assessment and compliance. Founded in 2020.

• Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
• Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
• Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.

Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.

• Cultivate relationships with key stakeholders across customer organizations.
• Build champions and advocates within client organizations.
• Oversee customer adoption journey and implement effective solutions.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.

• Ensure seamless customer experiences across all stages of the customer journey.
• Bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts.
• Increase customer satisfaction, NPS, retention/product adoption, and business expansion.

Yoodli is an AI roleplay simulator redefining how individuals and teams master communication. Leaders at companies like Google, Databricks, Snowflake, RingCentral, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. They have $40M in Series B funding, doubling their team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

• Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
• Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
• Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.

GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.

• Ensure smooth customer account transition and deliver on commitments.
• Build strong relationships with customers, driving renewals.
• Encourage product usage and revenue growth from each account.

VERSANT is a leading force in news, sports and entertainment. They bring together powerhouse cable networks with dynamic digital and direct-to-consumer brands, delivering exceptional experiences across every screen and service.

• Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations
• Drive customer retention by monitoring churn signals and implementing proactive engagement strategies
• Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

• Drive Gross Retention Rate (GRR) and churn mitigation by managing the overall Portfolio Health for the team's entire book of business.
• Design and implement scalable programs and processes to improve retention, expansion, and customer engagement
• Build and coach commercial expertise across the team, including value-based selling, negotiation, navigating legal/procurement hurdles, and using data in customer interactions

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. As a fully remote team of sharp, collaborative, and entrepreneurial individuals, they are dedicated to redefining the way healthcare workers and facilities work together to provide for patients.

• Your primary mission is to protect and grow a significant Book of Business.
• You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping.
• By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion.

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. JumpCloud enables users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.