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About the Role:
- Own a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion.
- Operate like the CEO of your book of business managing 150–300 accounts with urgency, focus, and accountability.
- Prioritize the highest-impact work, proactively engage customers, and identify risks and opportunities early.
What You'll Be Doing:
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
About You:
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Data-driven and outcomes-focused; you measure success and adjust quickly
Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work.