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Key Responsibilities:
- Ensure on-time renewals and accurate renewal forecasting.
- Develop monthly enablement webinars.
- Create scalable resources to accelerate adoption.
Experience:
- 2-3 years in Customer Success, Account Management, or SaaS Support roles.
- Experience managing a high-volume book of business.
- Strong analytical skills with CS tools like Gainsight and Salesforce.
Tools & Collaboration:
- Leverage Gainsight & Salesforce for digital success motions.
- Use Looker & Internal Dashboards for data insights.
- Collaborate with Data & Operations for reporting and automation.
Nearmap
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.