Customer Success Manager
Remote regions
USBenefits
Unlimited PTO
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What You'll Be Doing:
- Managing a portfolio of customers, driving value while minimizing churn.
- Proactively engaging customers in regular check-ins and business reviews.
- Working closely with customers during trial periods, refining forecasts based on feedback.
What Success Looks Like:
- Strong Net Dollar Retention (110%+) for accounts in your portfolio.
- Engaging proactively with each customer to generate expansion leads.
- Building strong relationships with customers based on trust and a consultative approach.
We Think This Role Would Be a Great Fit If:
- You have 2-3 years CS experience working with executives at SMB and Enterprise businesses.
- You have fluency in electricity markets, ideally with experience working with utility customers.
- You have hands-on data analytics experience with tools like SQL, Python, or Snowflake.
Amperon
Amperon is a technology company specializing in data management infrastructure, AI/ML models, and predictive analytics at the intersection of energy data and AI. The company helps power and utility companies improve grid reliability and optimize asset economics and has offices in Texas, but it's a remote-first company.