Customer Success Manager

Redis

Remote regions

US

Salary range

$85,350–$127,950/yr

Benefits

Unlimited PTO

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Role Overview:

  • Manage customer relationships, fostering trust and understanding their business goals.
  • Proactively engage customers to ensure successful onboarding and adoption of Redis solutions.
  • Build and maintain long-term relationships with stakeholders across technical and business teams.

Value Realization and Advocacy:

  • Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals.
  • Mitigate the risks of churn.
  • Collaborate to resolve issues and influence roadmap priorities.

Customer Enablement and Success Planning:

  • Develop tailored success plans to guide customers on achieving their desired outcomes with Redis.
  • Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.
  • Monitor key performance metrics, offering recommendations to maximize ROI.

Redis

Redis is the world’s most loved real-time data platform. As the home of the open-source Redis project and the provider of Redis Enterprise, they’re at the forefront of solving critical challenges for businesses that need speed, reliability, and scale.

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