Customer Success Manager

What You'll Do:

• Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
• Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
• Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes

What You'll Need:

• 4+ years in customer success, account management, or growth roles with demonstrated experience building scaled/digital customer engagement programs
• Track record of driving retention and expansion metrics in a portfolio management model (75-100+ accounts)
• Systems-oriented mindset—you see patterns, build frameworks, and create repeatable processes rather than one-off solutions