Senior Director, Customer Success Americas
Benefits
Unlimited PTO
11w maternity
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Responsibilities:
- Own relationships with our largest, most strategic accounts.
- Step in directly when needed to stabilize or expand key accounts.
- Partner with Sales, Product, Engineering, and Marketing to close feedback loops.
Requirements:
- 10+ years in Customer Success or related customer-facing roles.
- Hands-on experience with AI and automation in a CS context.
- Strong operational acumen.
Why Join:
- AI-First Opportunity: Build the next generation of CS with AI and automation.
- Enterprise Impact: Own and deepen relationships with our most strategic customers.
- Leadership Platform: Join the CRO leadership team and contribute to company-wide priorities.
Customer.io
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.