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What you will do:
- Drive Net Revenue Retention (NRR) by owning the expansion strategy.
- Transition from reactive support to proactive success by building repeatable processes.
- Design and implement AI-driven workflows to provide personalised success.
Who we are looking for:
- Hybrid Specialist with experience in Enterprise CS and data-driven PLG.
- Revenue-Minded professional who understands customer happiness leads to Retention and Expansion.
- Growth Mindset: thrive in fast-paced environments and are comfortable with ambiguity.
Jibble Group
Jibble Group is an innovative Workforce Management company headquartered in London, UK, with a fully remote team. Their platforms Jibble.io, an award-winning time-tracking tool, and PayrollPanda.my, Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.