Emerging Accounts Manager
Benefits
Unlimited PTO
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About the Role:
- Manage the full post-sales lifecycle for a high-volume portfolio of customers.
- Operate within defined playbooks and workflows, using programmatic outreach.
- Identify common risks, adoption gaps, and opportunities to drive retention at scale.
What You’ll Do:
- Prepare, deliver, and close high-volume renewals using defined processes.
- Monitor customer health using product usage, engagement, and support data.
- Maintain accurate account, health, and renewal data in CRM systems.
What We’re Looking For:
- Experience in customer success, renewals, account management, or SaaS support roles.
- Ability to execute consistently within defined processes.
- Strong organization and attention to detail.
Airship
Airship helps leading brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They have a no-code, AI-powered platform designed for growth-focused teams to create and orchestrate personalized experiences.