Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.
Own the full renewal lifecycle for a defined set of customers.
Execute standard renewal motions by documenting renewal risks and customer engagement steps.
Monitor account health using usage trends, support history, and sentiment.
Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities.
Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute strategic nurture campaigns to enhance product adoption and accelerate time to value.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their business operations. They focus on helping businesses get paid quickly and securely with their Xplor Pay platform. Xplor has a global network of talented colleagues.
Drive adoption, retention, expansion, and satisfaction for our scaled customer base.
Identify gaps, design scalable solutions, and execute programs that drive customer success at scale.
Ensure on-time renewals and accurate renewal forecasting across assigned accounts.
Nearmap is an Australian-founded, global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers create meaningful change and propel industries forward.
Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.
Define and oversee onboarding, adoption, retention, and renewal processes
Oversee global customer support teams and workflows
Manage and develop customer success and support team leads across regions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Own the health and retention (90%+) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement
Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business
Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes
Runway is building AI to simulate the world through merging art and science. The team consists of creative, open minded, caring and ambitious people who are determined to change the world.
Own the full renewal and expansion cycle - pipeline management, proposals, negotiation, forecasting, and contract execution.
Build and execute strategic account plans that align Iterable’s capabilities with customer goals, driving retention and measurable growth.
Introduce new channels, products, and services (SMS, WhatsApp, Catalog, AI Suite, Embedded Messaging, etc.) based on strong discovery and quantifiable value.
Iterable is the AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. They empower organizations to activate customer data, design cross-channel interactions, and optimize engagement at scale and has been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies.
Manage a portfolio of key clients, ensuring timely renewals, mitigating churn risks, and maximizing contract value.
Analyze customer health, forecast renewal outcomes, and proactively address at-risk accounts to secure long-term revenue.
Partner with Sales and Customer Success teams to assess customer health and implement renewal strategies
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own the full post-sales customer lifecycle for your assigned enterprise accounts.
Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
Superhuman is an AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites, and they value their differences, encouraging all to apply.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Manage relationships with enterprise and upper-mid market customers, as their primary strategic partner.
Guide customers through pre and post-sale testing, implementation, and success planning.
Develop strategies to improve customer health, long-term retention, and satisfaction.
Rewind safeguards critical data for businesses of all sizes by backing up cloud-based applications like Jira, GitHub, Confluence, and Shopify. They are supported by Insight Partners, Inovia, Bessemer, and Atlassian Ventures and recognized as one of Canada's 50 fastest-growing tech companies.
Own GRR as your primary metric and ensure every Commercial account renews, resolving any risk to renewal well in advance.
Proactively identify expansion opportunities like platform consolidation and services upsell, creating a clear business case.
Build strong relationships across accounts, understand stakeholder roles, and connect Upbound's technical progress to business outcomes.
Upbound is redefining how modern infrastructure is built for the Agentic AI Era. They partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence and supports Fortune 500 companies and platform engineers across 100+ countries.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.
Own and manage a portfolio of enterprise accounts to increase ARR.
Develop and execute account plans, aligning customer needs with Appfire offerings.
Drive retention and mitigate churn risks through proactive engagement.
Appfire empowers teams to break silos and collaborate seamlessly through its software. With 850+ employees across 28 countries, they foster an environment where everyone is respected and invest in team member growth.
Own gross and net retention across the AM organization.
Drive consistent upsell and expansion performance across both Enterprise and Strategic segments.
Coach managers on performance management, forecasting discipline, and strategic account thinking.
Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Backed by top investors, they've raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.
Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.
IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.
Own the post-sale customer experience for a portfolio of high-value accounts.
Partner with an Account Executive to achieve successful commercial relationships.
Proactively drive value delivery in every customer interaction.
Dagster Labs empowers organizations to build productive and scalable data platforms, offering tools such as Dagster and Dagster+. They are a small, well-funded team with big energy, aiming high and working as a team with a focus on curiosity and meaningful contributions.
Manage a portfolio of school and district accounts, ensuring strong communication and a high-quality partner experience.
Drive retention and renewals by identifying risks early and implementing action plans.
Develop scalable Customer Success playbooks, workflows, and reporting frameworks.
Braintrust Tutors partners with schools and districts to deliver high-impact K–8 academic intervention. They focus on exceptional instructional talent and strong operational execution to support student progress in complex, high-stakes school environments.