- Define and oversee onboarding, adoption, retention, and renewal processes
- Oversee global customer support teams and workflows
- Manage and develop customer success and support team leads across regions
SoundMachine
2 open remote positions
SoundMachine is a global music and technology company delivering licensed background music solutions to businesses worldwide. They have offices in Los Angeles and Madrid, and customers in more than 100 countries, SoundMachine supports thousands of locations across retail, hospitality, fitness, and commercial environments.
Open Positions
- Serve as the primary point of contact for inbound customer inquiries.
- Diagnose and resolve basic software and hardware issues.
- Monitor customer health signals and flag at-risk accounts.