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Responsibilities:
- Serve as the first point of contact for customers.
- Manage and resolve support tickets efficiently.
- Guide customers on onboarding and platform usage.
Technical Assistance:
- Diagnose and resolve software and hardware issues.
- Escalate complex technical issues with documentation.
- Collaborate with the Technical Support team.
Customer Success:
- Support customer onboarding for new accounts.
- Monitor customer health signals and flag at-risk accounts.
- Assist with subscription renewals and identify upsell opportunities.
SoundMachine
SoundMachine is a global music and technology company that delivers licensed background music solutions to businesses worldwide. With offices in Los Angeles and Madrid, they support thousands of locations across retail, hospitality, fitness, and commercial environments.