Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate

About You:

Self-starter who dives into new technology
Clear communicator who turns complex concepts into end-user friendly guidance
Customer advocate who balances empathy with efficiency

What we're looking for:

2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
Comfortable communicating with customers via email and video calls
Familiarity with marketing automation platforms

Customer.io

Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.

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