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About The Role:
- Take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem.
- Proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
- Explore new tech partnerships and integration opportunities that expand our ecosystem.
Once You Are Here You Will:
- Design Customer Onboarding processes
- Manage customer expectations and lead them to customer satisfaction
- Work with support on escalated tickets
What We Need You To Bring To The Table:
- Experience with handling API integrations
- Previous experience with problem-solving in a troubleshooting environment
- Excellent written communication skills with the ability to explain complex topics in easily understood and concise language.
Talon.One
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.