Director, Technical Account Management – AMER
Benefits
Unlimited PTO
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Regional TAM Strategy & Leadership:
- Define and execute the Technical Account Management strategy for AMER.
- Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
- Establish clear engagement models, technical success frameworks, and operational standards.
Leading Leaders & Technical Excellence:
- Hire, develop, and retain high-performing TAM Managers.
- Coach managers on developing TAMs’ depth in architecture, distributed systems, and performance optimization.
- Ensure TAM teams operate as trusted technical advisors.
Customer Outcomes, Risk & Retention:
- Ensure all customers receive a high quality delivered QBR and clear scorecard.
- Drive proactive identification and mitigation of technical and operational risk.
- Serve as executive sponsor for select strategic customers.
Redis
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.