Actian is seeking a dynamic and strategic Senior Vice President (SVP) of Support and Customer Success to lead our global support and customer experience initiatives. This pivotal executive role is responsible for defining and executing a world-class strategy that maximizes customer retention, loyalty, and lifetime value across our portfolio of AI enabled data management, governance, integration, and analytics products.
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Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Coordinate service delivery activities between the organizational units and supervise their work. Overall responsibility for the E2E execution of service requests. Primarily responsible for escalation and claim management. Ensure compliance with deadlines and expected service levels.