Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, with a focus on the customers' API usage, ensuring retention and growth, and overall customer satisfaction
Hire, onboard, coach, and develop a team of Technical Account Managers
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Monte Carlo helps businesses rely on data + AI for competitive advantage, reliability has become a non-negotiable. They support some of the world's most prestigious companies to deliver trustworthy data + AI at scale and are backed by Accel, Redpoint Ventures, and Salesforce Ventures.
Own the integration roadmap and strategy for our middleware platform and drive integrations with external systems and partner platforms.
Clean up legacy and make smart architectural decisions to transition our existing point-to-point connections into a cohesive, public-facing API strategy.
Partner with our engineering to execute the technical vision. While they own the engineering problems, you will own the API design thinking, data flow mapping, and error handling.
ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals. They are playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals.
Define and execute the Technical Account Management strategy for AMER, aligned with global CS and company objectives.
Lead, coach, and develop a team of TAM Managers overseeing enterprise and strategic customer portfolios.
Drive a culture of technical excellence, accountability, and customer obsession.
Redis is the world’s most loved real-time data platform. They provide Redis Enterprise and are at the forefront of solving critical challenges for businesses that need speed, reliability, and scale. Redis has 10,000+ worldwide customers and values a culture of curiosity, diversity of thought, and innovation.
Join high-priority deals early as the technical partner to the Account Executive and lead technical discovery.
Translate customer architecture and goals into a clear integration plan, addressing risks and trade-offs.
Speed up technical sales by enhancing alignment from discovery to solutioning and final terms.
Jobgether is a platform leveraging AI to connect candidates and employers. They focus on streamlining the hiring process using AI-powered tools to ensure applications are reviewed efficiently and fairly.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Own of the SDK integration process by creating solid documentation and guiding developers.
Serve as a technical advisor to clients, aiding in their understanding and utilization of our platform’s capabilities.
Reduce the number of the reoccurring issues, problems and bottlenecks related to integration and technical onboarding.
AppSamurai's Storyly is the first mobile SDK that democratizes the story format on mobile apps. They are a VC backed TechStars company with teams in Turkey, the UK, the US, Brazil, and beyond, recognized by publications including VentureBeat, WIRED, and MMA.
Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
Debug integration issues involving external partners, coordinating directly with their technical teams when necessary.
Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.
Wheelhouse is a fintech platform for the flex rental space, empowering short and mid-length stay providers to earn more from their rental properties. The company is remote-first and values transparency and collaboration, striving to set teammates up for success.
Own partner and business strategy for a vertical, serving as the primary technical relationship and escalation owner for key partners and stakeholders.
Lead QBRs/EBRs, roadmap discussions, and strategic planning with partners, ensuring alignment to business goals and platform direction.
Define and govern vertical-level operations, including Product Health accuracy, SOPs, issue triage, and execution standards.
Super.com helps maximize lives–both the lives of their customers and the lives of their employees– so that everyone can experience all that life has to offer. They are a fast-paced, high-growth tech company that cares about their people and takes career progression seriously.
Serve as the primary post-sales technical expert on key accounts
Troubleshoot and resolve complex issues across custom integrations and data pipelines.
Create reusable templates, playbooks, and documentation that reduce cycle time
Common Room is the AI GTM Platform that empowers teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. The company has raised over $50 million from top-tier investors and they value simplicity, passion, and trust.
Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. They deliver early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats. Founded in 2021 in Lexington, Massachusetts, they have a transparent, collaborative, and supportive culture.
Own the technical post-sales relationship with assigned government accounts.
Develop and execute technical account plans that align solutions with customers' business objectives.
Proactively identify and resolve technical challenges before they impact customer satisfaction.
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Backed by $30M from top investors and a leadership team previously at Apple, Carta, Venmo, MX, and Okta, they’re disrupting a $2B legacy market with cutting-edge innovation.
Translate business requirements into unique technical solutions
Track and Report on Projects Logs, Key Performance Indicators, and drive constant improvement.
Be a “glue” role that connects the Operations, Success, Risk, Product and Engineering teams.
Payabli is a next-generation Payments Infrastructure and Monetization Platform built for vertical software companies. They empower software companies to manage and move money through a single infrastructure stack for total control over the payments experience.
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
Twilio is shaping the future of communications from our homes. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, with a strong culture of connection and global inclusion.
Identify high-impact improvements across API endpoints, schemas, data models, and webhook capabilities.
Evolve documentation, integration guides, onboarding tutorials, and code examples.
Own the end-to-end onboarding journey for fleets and platform customers.
Catena normalizes real-time telematics and execution data from hundreds of thousands of trucks and trailers — across 130+ providers — into a single API. They have raised $8.25M from Shaper Capital, Floating Point, Plug and Play, Liquid 2, and leading industry angels.
Own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle
Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows
Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging
Clerk is dedicated to providing best-in-class developer experience, with obsessive attention to every detail, solving user management. They are a globally distributed team.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Lead complex technical discussions and solution architecture sessions.
Design end-to-end solutions spanning APIs, webhooks, and cloud platforms.
Translate market opportunities into tangible revenue through expert consultation.
Trustonic makes smartphones affordable for the many, enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions with a diverse culture that values flexibility and inclusivity.
Drive B2B builder activation events and hackathons at flagship accounts.
Define the adoption blueprint partnering with Enterprise Architects and Demo Platform Engineering.
Evangelize Twilio within B2B builder communities by driving building of net new POCs and demos.
Twilio is shaping the future of communications from our homes, delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences with a culture of connection and global inclusion.
Be the technical authority for Customer Success, leading technical onboarding and integration guidance.
Architect and advise on complex integrations, reviewing customer code and system designs.
Build solutions that showcase Ably’s capabilities, creating live demos and prototype integrations.
Ably is dedicated to putting developers first. They deliver billions of messages for millions of devices every day and support organizations like Harness, EA, Panasonic and HubSpot.
Collaborate with clients to understand and troubleshoot existing integration challenges.
Provide expert support in diagnosing and resolving issues related to existing custom integrations and custom reports.
Debug and troubleshoot issues of 3rd party developers using the APIs of our various products.
Momentus provides event and venue management software to customers in over 50 countries. They serve thousands of customers globally and their comprehensive platform offers event professionals leading-edge SaaS technology.