Drive customer outcomes, deep technical adoption, and long-term success across segments.
Shape how technical post-sale engagement scales, ensure consistency and quality across teams, and directly influence retention.
1Password is building the foundation for a safe, productive digital future. They ensure every identity is authentic, every application sign-in is secure, and every device is trusted. They are one of the most loved brands in cybersecurity with over 180,000 businesses trusting them.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Serve as the primary technical point of contact for Stainless's most strategic customers
Build and maintain strong relationships with technical stakeholders at customer organizations
Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams
Stainless is a fast-growing tech startup building the future of APIs, with customers including industry leaders like OpenAI, Anthropic, and Cloudflare. They have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more, and have a team of ~60 expecting to double in the next ~9 to 12 months.
Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers.
Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies.
Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM.
Varicent is a company that transforms the Sales Performance Management (SPM) market and redefines how organizations achieve revenue success. Their SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Take ownership of the customer relationship for key CX customers.
Resolve complex problems and provide excellent technical and customer service.
Ensure all technical challenges are handled properly and within SLA targets.
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros. They offer a way to move business data to Microsoft 365 and help organizations stay in control once their data is migrated.
Work with strategic and enterprise ClickHouse users, customers, and prospects.
Provide architectural, technical, and migration guidance and assistance.
Ownership and oversight of L3 Support Cases and Escalations.
ClickHouse is a real-time analytics company that leads the market in data warehousing, observability, and AI workloads. They have over 3,000 customers and their ARR has grown over 250 percent year over year. Company's sustained, accelerating momentum was recently validated by a $400M Series D financing round.
Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind.
Build and maintain strong relationships with institutional leadership grounded in trust, responsiveness, and deep understanding of each partner's context and goals.
Own the renewal process for each partnership, tracking engagement signals and proactively addressing retention risks.
DataKind believes in the transformative power of data science and AI to create a more promising future. Since its founding in 2012, they've been at the forefront of designing scalable, data-driven tools that address some of the world's toughest challenges. They empower organizations to harness the full potential of data science and AI while putting communities first.
Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
Develop a deep understanding of Vanta’s current product offerings and take initiative to learn Vanta’s product roadmap to speak confidently when addressing customers.
Maintain strong partnerships and alignment with CSMs to understand customer health, ensure close strategic collaboration and execute harmonious communication to accounts.
Vanta helps businesses earn and prove trust by making security monitored and verified continuously. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team and started in 2018.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Develop relationships with multiple C-suite personas across all product sales
Oversee client relationship mapping, orchestrating an account strategy across a broad virtual team
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Develop and execute comprehensive account strategies.
Partner with retail stakeholders to identify new store locations.
Serve as senior liaison to cross functional leaders within strategic retail partners.
EcoATM is a technology company and a pioneer of device re-commerce. Through their automated kiosks and online marketplace, they enable people all over the world to join the mobile device re-use revolution. At EcoATM they know their employees are their greatest strength and the key to their continued growth and success.
Lead and develop a team of quota-carrying Account Managers.
Own team performance against Net Revenue Retention (NRR).
Partner closely with MSPs as a trusted advisor.
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade cybersecurity products.
Lead, coach, and develop a team of data platform engineers—supporting technical growth, career progression, and performance.
Define and execute the platform strategy and roadmap aligned with company priorities and partner needs.
Ensure the design and operation of high-performance pipelines and data services (batch and streaming) for large-scale workloads.
Pismo, founded in 2016 and acquired by Visa in 2024, provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure, helping customers innovate and build next-generation solutions. With 500+ employees across 10+ countries, Pismo's cloud-based platform empowers firms to launch financial products rapidly while maintaining high security and availability.
Own the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal.
Direct complex Pure implementations and migrations within critical change windows, conducting proactive risk analyses and capacity planning.
Serve as the primary point of command for high-severity issues, coordinating rapid-response teams and collaborating with leadership.
Pure Storage is fundamentally reshaping the data storage industry. They lead with innovative thinking, grow along, and join the smartest team in the industry. They have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
Manage, mentor, and coach a team of Product Solutions Associates.
Oversee the portfolio of customer implementations and serve as the primary escalation point.
Transition early-stage processes into robust, scalable systems.
EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims. As one of the fastest-growing vertical SaaS companies, EvenUp is backed by top VCs and seeks collaborative individuals to have a lasting impact.
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, they're a Series C company on track to hit $100M in annual recurring revenue in the next six months.
Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact.
Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts.
Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges.
Runway is building AI to simulate the world through merging art and science. They are a creative, open minded, caring and ambitious team determined to change the world.
Lead a growing team responsible for driving expansion and retention within our CMRL customer base.
Maximize Net ARR through a dual focus on upsell/cross-sell growth and strategic renewals.
Deliver an exceptional customer experience from first sale through renewal.
Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.