Serve as the primary technical point of contact for Stainless's most strategic customers
Build and maintain strong relationships with technical stakeholders at customer organizations
Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams
Stainless is a fast-growing tech startup building the future of APIs, with customers including industry leaders like OpenAI, Anthropic, and Cloudflare. They have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more, and have a team of ~60 expecting to double in the next ~9 to 12 months.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Lead the vision, strategy, and delivery of 1Password’s AI and developer product portfolio.
Translate 1Password’s business and product strategy into an actionable roadmap.
Deliver cutting edge features to enable 1Password customers to safely use AI and build software more securely.
1Password is building the foundation for a safe, productive digital future. They have surpassed $400M in ARR and continue to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Lead and mentor a multi-shift Support Engineering team.
Refine the support journey for both customers and staff.
Define and monitor key performance indicators (KPIs).
Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.
Take ownership of the customer relationship for key CX customers.
Resolve complex problems and provide excellent technical and customer service.
Ensure all technical challenges are handled properly and within SLA targets.
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.
Work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews.
Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. It delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments.
Grow and develop talent: Recruit, mentor, and retain top engineering talent.
1Password is building the foundation for a safe, productive digital future. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience and have surpassed $400M in ARR.
Support a large, pooled portfolio of customers and establish healthy usage habits.
Deliver high-impact engagements across onboarding, activation, and value milestones.
Monitor customer health, addressing signals of risk or opportunity.
1Password is building the foundation for a safe, productive digital future. They innovated the enterprise password manager and pioneered Extended Access Management, a new cybersecurity category. At 1Password, they prioritize collaboration, clear and transparent communication, receptiveness to feedback.
Help drive Gross Revenue Retention (GRR) and Net Retention Revenue (NRR) for enterprise accounts.
Provide expert recommendations on technical architecture and solution design.
Simplify complex technical concepts for diverse audiences.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Lead enterprise clients through infrastructure challenges.
Ensure operational excellence across Mirantis platforms.
Act as a trusted technical advisor to client engineering teams.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure. They empower platform engineering teams to deliver composable, production-ready developer platforms.
Serve as the primary contact for large customers, addressing their post-implementation technical needs.
Collaborate with cross-functional teams to resolve issues and optimize platform performance.
Proactively identify and address customer growth opportunities and concerns to enhance satisfaction and retention.
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. Marqeta offers several benefits and believes in recognizing the contributions of our people.
Act as a trusted advisor to DataGrail customers, empowering them to maximize the value of their platform through expert guidance and proactive support.
Ensure successful product adoption, drive continuous engagement, and advocate for customer needs to inform product development.
Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value.
DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA.
Manage a book of business in a SaaS or Tech Customer Success role.
Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
Guide customers through their lifecycle through email, webinars, and customized sessions.
1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.
Serving as a hands-on engineering leader and trusted technical expert
Managing, mentoring and coaching a small team of talented engineers
Collaborating closely with Product Management to define, refine, and maintain your team’s roadmap
Kin is redesigning insurance to be smarter, faster, and centered on the customer. They use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades.
Serve as the primary technical advisor for SMB sales opportunities within the Go-to-market team.
Partner with Account Executives to deliver scalable, impactful, technical support throughout the sales cycle.
Recommend and position tailored product solutions that align with SMB customer needs, goals, and common use cases.
1Password is building the foundation for a safe, productive digital future. They have over 180,000 businesses as customers and take a human-centric approach in everything from product strategy to user experience.
Execute foundational customer success strategies to ensure customer satisfaction and drive product adoption.
Build and nurture strong customer relationships, providing proactive support.
Drive measurable outcomes such as improved customer health, retention, and satisfaction.
Tenable is an Exposure Management company helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies with a culture of belonging, respect, and excellence.
Lead Customer Success Managers and set expectations for account ownership.
Coach CSMs on identifying churn risk and help them improve how they guide customers.
Ensure success plans and documentation are created and maintained while acting as escalation and support on key accounts.
Whippy is leading the way in AI powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI agents and automation directly into their ATS and CRM systems.
Empower VSB customers to onboard and realize value from 1Password.
Deliver timely assistance to drive successful deployment and activation.
Act as a coach and strategic advisor, directing customers toward self-serve resources.
1Password provides secure, user-friendly password management and identity protection solutions. They have surpassed $400M in ARR and have been recognized on the Forbes Cloud 100 for four years, fostering a culture that values diversity, innovation, and personal growth.
Lead, mentor, and grow a team of Technical Program Managers.
Own and drive end-to-end delivery of complex, multi-disciplinary technical programs.
Provide technical insight to ensure program decisions are feasible, scalable, and aligned with modern best practices.
Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. Onebrief operates as an all-remote company, and their team spans veterans from all forces and global organizations, and technologists from leading-edge software companies.