Similar Jobs
See allNew Manager, Customer Support
Accela
US
CRM
SaaS
Analytics
Director of Technical Operations
SugarShot
US
ConnectWise
Cloud Services
Networking
Manager, Customer Support
Everway
US
Zendesk
Salesforce
AI
Customer Support Program Manager
Knowtex
US
Zendesk
ServiceNow
Jira
Operations Team Lead
Wisdom
US
Leadership
FinTech
Team Leadership:
- Lead and mentor a multi-shift Support Engineering team.
- Serve as the go-to expert for policies, procedures, and professional growth.
Experience Optimization:
- Continuously refine the support journey for both customers and staff
- Balance operational efficiency with a motivating team culture.
Data-Driven Management:
- Define and monitor key performance indicators (KPIs)
- Drive capacity planning, escalation workflows, and consistent SLA excellence.
Tenable
Tenable is the Exposure Management company, helping organizations understand and reduce cyber risk. They support 65 percent of the Fortune 500 and 45 percent of the Global 2000, creating a culture of belonging, respect, and excellence.