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Leadership & People Management:
- Lead, mentor, and develop all technical teams.
- Implement performance management, KPIs, and growth paths for all technical staff.
- Foster a culture of accountability.
Service Delivery & Operations:
- Oversee daily operations of all technical departments.
- Ensure SLA adherence, quality control, and escalation procedures.
- Manage complex client incidents.
Quality, Metrics & Reporting:
- Track and report on KPIs.
- Analyze operational trends.
- Make recommendations for optimization.
SugarShot
SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. They are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place.