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Role:
- Take ownership of the customer relationship for key CX customers.
- Work closely with customers to ensure their success.
- Become their advocate within NiCE.
Responsibilities:
- Resolve the most complex problems and provide excellent technical and customer service.
- Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets.
- Be accountable for customer satisfaction, retention, and referenceability.
Requirements:
- 8+ years in a Technical/Service role in software, telecommunications or in customer service.
- Excellent analytical and advanced troubleshooting skills.
- Working technical knowledge of contact center software/design/functionality.
NICE
NICE Ltd. delivers extraordinary customer experiences, fight financial crime and ensure public safety. NICE has over 8,500 employees across 30+ countries and is known as an innovation powerhouse that excels in AI, cloud and digital.