Technical Account Associate

What You’ll Do:

• Manage a portfolio of live banking clients as their trusted technical partner after go-live
• Conduct regular check-ins and maintain strong relationships with stakeholders from bank operations staff to executives
• Configure and maintain customer workflows & configurations

What We’re Looking For:

• Exceptional customer-facing instincts and the ability to manage multiple stakeholders effectively
• Comfort troubleshooting technical issues, with the technical aptitude to learn the platform quickly
• Excellent written and verbal communication skills, especially when explaining complex topics to non-technical audiences

Why Prelim?

• You'll join a remote-first company experiencing explosive growth, doubling revenue year-over-year while maintaining profitability
• You'll be part of a small but mighty Customer Success team that punches above its weight
• You'll help democratize access to banking services