The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.
Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.
Act as a trusted technical and payments advisor for strategically important customers.
Manage all technical aspects of Marqeta’s relationship with customers throughout the customer life cycle.
Collaborate cross-functionally to win new business, increase current business value, and strengthen customer relationships.
Marqeta is on a mission to change the way money moves, as one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
Answer questions about Partner Billing, including direct deposit and revenue share.
Reliably record and track defects and feature requests, communicating product and partnership concerns.
Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions and be able to manage the solution process both internally and externally.
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI to stop fraud. They have raised $145M from investors like Andreessen Horowitz and Google Ventures and maintain a remote-first work culture with hubs in the Bay Area, NYC, Austin, and Toronto.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
Support the Onboarding team by making scheduled/incoming calls to new clients.
Deliver an exceptional client experience by meeting each client where they are.
Share feedback to identify opportunities for the business and support product improvements.
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. They’re the largest fintech company in Canada, with over 3+ million users who trust them with more than $100 billion in assets.
Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
Identify ways to increase customer satisfaction and increase value-add for customers.
Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
Engage in technical discussions with data scientists and engineers.
Ensure customer requests and escalations are resolved effectively.
Collect customer feedback to improve products and services.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify top-fitting candidates and share the shortlist with the hiring company.
Document solutions in reusable articles to support future issue resolution
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and are known for investing in their people and new advanced technologies.
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Rain is building the next generation of payments across the globe. They are a lean team of passionate builders and veteran founders who are making stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Manage, support and service assigned accounts with a focus on customer retention.
Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
Identify opportunities to increase customer satisfaction and value-add.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
This is a doer role, acting as the technical bridge between clients, product, and engineering.
Translate business requirements into reliable system configurations and proactively identify opportunities to improve processes and automation.
Own and execute technical platform setup and configuration for clients.
SaaS Talent is a recruiting, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their business by streamlining sales, marketing, and operations, hiring ideal talent, and getting funding, having worked with 100+ companies.
Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Become a Subject Matter Expert on all Turnitin Assessment Products and services.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.
Monitor, track, and manage aging customer accounts to ensure timely resolution.
Serve as the primary point of contact for partner accounting inquiries, ensuring timely and accurate responses.
Investigate and resolve discrepancies related to invoices, payments, and account reconciliations.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Our employees are our most valuable resource and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Acting as the technical liaison with Red Canary’s enterprise customers
Working closely with Sales and Customer Success to align technical use cases with business value
Documenting, tracking, and advocating for customer’s feature and support requests
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. They build high-performing teams that can make an impact quickly and with high quality, fostering a culture of execution centered on customer obsession, collaboration, ownership and accountability.