Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands-on support where needed.
Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.
ZayZoon is on a mission to save hardworking employees money with a financial empowerment platform. They offer financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday and have been recognized for growth.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation
Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals
Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs
Snappy is an award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. They have been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists and believe in building a culture of appreciation, dedication, and fun.
Master Submittable Next and Zengine platforms to deliver exceptional customer automation and integration work.
Manage project timelines, budgets, and customer communications while troubleshooting.
Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients.
Submittable's platform empowers thousands of mission-driven organizations to make a difference in their communities and beyond. They are a forward-thinking, mission-driven company that values innovation, collaboration, and growth.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
As a Solutions Engineer, you will be a key player in Spreedly's pre-sales and customer solutioning efforts. You will partner closely with Account Executives, Product, and Engineering to scope technical solutions that align with customer needs and drive Spreedly's growth. You will lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities.
Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually.
Analyze, design, code, test, and implement technical solutions.
Collaborate with IT, product, analytics, and business teams to gather requirements.
Monitor production schedules and provide updates on progress and issues.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide technical guidance and product expertise to technology partners, agency teams, and joint customers.
Deliver tailored demonstrations and enablement sessions showing how Tealium’s platform powers real-time customer experiences and AI/ML activation.
Collaborate with partner managers to develop joint go-to-market plans, value propositions, and solution blueprints.
Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized experiences.
Configuring ServiceNow Platform based on leading practices.
Participating in workshops to assess current processes.
Designing and delivering ServiceNow solutions with a technical architecture.
ServiceNow is a global market leader that provides innovative AI-enhanced technology. They bring intelligent cloud-based platform to empower organizations. With over 8,100 customers, including 85% of the Fortune 500, ServiceNow connects people, systems, and processes.
Analyze, design, code, test, and implement technical solutions while providing production monitoring and support.
Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements.
Monitor production schedules and provide regular updates on progress and issues to leadership.
Jobgether uses an AI-powered matching process for job applications, ensuring quick, objective, and fair reviews against core requirements. The system identifies top-fitting candidates and shares the shortlist directly with the hiring company, where their internal team manages the final decision and next steps.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Take end-to-end ownership of customer support cases, prioritizing effectively and delivering clear, actionable solutions.
Investigate error messages and unexpected behavior, identifying root causes and sharing precise technical fixes that unblock customers.
Perform configuration and environment tuning to align customer setups with platform best practices and client requirements.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company, with an inclusive, driven, humble and supportive team.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Provide technical expertise and product guidance to key accounts.
Drive successful integrations and enhance the customer experience.
Build long-lasting relationships with stakeholders and identify optimizations.
Jobgether is a platform that connects job seekers with employers. They use AI to match candidates with jobs and ensure applications are reviewed fairly.