Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Provide second-line support to customers, partners, and consultants, collaborating with a global team to resolve software issues and address customer requests. Build technical skills and learn a wide range of technologies related to application servers, database servers, and reporting components. Troubleshoot issues through problem reproduction and determine resolution.
Mitratech builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels.
Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers.
Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI. They have raised $145M from investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures, and have a remote-first culture.
Serve as the escalation point for advanced technical issues, including those involving ERP integrations, APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction, unlocking working capital, and accelerating momentum. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Provide directions in technical and non-technical terms to solve customer issues.
Take ownership of customer issues, including troubleshooting and escalation.
Work with client resources to understand their data security risks and threats.
Jobgether is a platform helping candidates find the right job with AI-powered matching process. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Provide technical support to customers through email, screen sharing, and chat, responding within established SLAs.
Own and resolve complex technical customers’ issues, partnering with Technical Support Specialists on their most challenging cases.
Clearly explain complex solutions to customers and document them for future use.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.
Learn technical skills required to resolve customer support cases/requests.
Learn team structure and deliver assigned items in established timelines.
Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions, specializing in healthcare finance, unclaimed property, risk management, and revenue cycle management. They offer cloud-based systems and automated workflows to optimize processes and improve revenue cycle efficiency.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.
Deliver technical and industry thought leadership to customer’s decision makers.
Architect compelling solutions using Torq’s workflows based on customer needs.
Maintain a deep understanding of the Torq solution and product roadmap.
Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.
Solve Complex L2 Escalations by providing hands-on troubleshooting and resolution for critical technical issues.
Improve Support Process Efficiency through auditing escalation workflows and implementing improvements.
Drive Cross-Functional Root Cause Analysis by collaborating with Support, Product, and Engineering teams.
Jobgether's AI-powered matching process ensures applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Serve as the primary point of contact for customers seeking technical assistance via email and chat. Diagnose and troubleshoot software issues reported by customers, including user interface problems, integration issues, and API errors. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.
Unlayer is the leading embeddable email, page , popup and document builder used by thousands of SaaS companies and millions of end users.
Act as the first point of contact with customers via chat, email, and phone channels.
Educate customers on basic product training and identify new ways customers can benefit from the product.
Proactively track requests and commonly occurring issues, identifying and reporting software bugs.
7shifts is a scheduling and payroll platform that helps restaurant teams thrive, saving time and reducing errors for over 55,000 restaurants. They aim to simplify team management and improve performance, with a vision of creating a thriving restaurant industry through connected teams.
Engage in the day-to-day grind of support queues, providing timely and effective assistance.
Become an expert on how Front works and its day-to-day usage.
Front is the leading AI-powered customer service platform built for collaboration, bringing core support channels into a modern workspace. With over 9,000 innovative companies using their services, Front is backed by Sequoia Capital and Salesforce Ventures, fostering a customer-first approach.