Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
Become a subject-matter expert in LogicGate’s REST API, assisting customers in building integrations with their 3rd party applications.
Field technical questions, troubleshoot issues, and guide customer development teams on authentication, endpoint calls, data retrieval, and integration workflows.
Produce developer assets, including cURL and Python examples, Postman collections, Help Center articles, and integration walkthroughs.
LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises need to manage risks.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Interact with customers to identify and resolve technical issues efficiently and professionally.
Take ownership of customer issues, from initial troubleshooting to root cause identification and resolution, ensuring continuous operation of products.
Collaborate with Support, Engineering, SREs, Product Management, and Customer Success teams to reproduce problems internally and document bugs for engineering.
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands-on support where needed.
Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.
ZayZoon is on a mission to save hardworking employees money with a financial empowerment platform. They offer financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday and have been recognized for growth.