Interact with customers to identify and resolve technical issues efficiently and professionally.
Take ownership of customer issues, from initial troubleshooting to root cause identification and resolution, ensuring continuous operation of products.
Collaborate with Support, Engineering, SREs, Product Management, and Customer Success teams to reproduce problems internally and document bugs for engineering.
Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations. Serve as an escalation point for advanced developer and admin support issues. Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.
PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.
As a Senior Technical Support Engineer, you will be a subject matter expert who handles our most complex technical challenges and serves as a technical mentor to junior engineers. You'll lead critical issue resolution, collaborate directly with Engineering teams on product defects, and contribute to the strategic direction of support processes. This role requires deep technical expertise combined with leadership capabilities to drive excellence across the support organization.
Transact and CBORD have joined forces as industry leaders to bring the best integrated technology solutions to education, healthcare, and business campuses worldwide.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.
Diagnose, troubleshoot, and resolve customer-reported issues efficiently.
Collaborate with internal teams to escalate and resolve complex technical issues.
Assist customers in implementing and integrating our platform with their systems.
AltScore is a fully remote company that helps businesses with credit scoring solutions. They encourage employees to work from wherever they are most comfortable and productive and every employee gets an ESOP.
Serve as the primary escalation point for L1/L2 support on high-impact production issues.
Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
Perform detailed root cause analysis and develop preventative actions.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.
Serve as the highest-level technical support resource, handling complex, high-priority issues.
Collaborate with Engineering and Product teams to triage and resolve bugs or architectural issues.
Conduct deep diagnostics, including logs, APIs, and infrastructure troubleshooting.
Endor Labs is building the Application Security platform for the software development revolution, helping teams identify, prioritize, and fix critical risks faster.
Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.
Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Be the first line of support AssemblyAI's customers.
Serve as the "product expert".
Be the liaison between the customer and our engineering teams.
AssemblyAI is at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding. They have over 200,000 developers and 5,000 paying customers and are a remote team of startup veterans and AI researchers looking to build one of the next great AI companies.
Drive adoption of communication APIs and foster strong customer relationships.
Develop success plans and align API solutions to drive business value.
Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities.
Own the technical side of the post-sale customer lifecycle, guiding implementations and driving adoption.
Act as a trusted technical advisor on identity, access, device trust, and SaaS security to drive tangible outcomes for customers.
Mentor peers and influence how 1Password scales customer engagement, processes, and best practices across the organization.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure.
Maintain internal control and momentum on critical accounts, consistently driving next steps.
Act as the primary point of contact for customer support case escalations.
Analyze trends in escalations to identify systemic issues and recommend improvements.
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.
Deliver technical and industry thought leadership to customer’s decision makers.
Architect compelling solutions using Torq’s workflows based on customer needs.
Maintain a deep understanding of the Torq solution and product roadmap.
Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.