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Responsibilities:
- Work directly with new customers integrating our API.
- Check in on current customers, notifying them about new features.
- Collect customer feedback.
Product Expertise:
- Answer technical questions about the product over live chat, Slack, and email.
- Serve as technical support.
- Provide solutions advice.
Team Liaison:
- Manage ticketing system.
- Serve as liaison between the customer and our engineering team for bug reports.
- Communicate feature requests and technical issues.
AssemblyAI
AssemblyAI is at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding. They have over 200,000 developers and 5,000 paying customers and are a remote team of startup veterans and AI researchers looking to build one of the next great AI companies.