Job Description
Responsibilities:
- Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations.
- Serve as an escalation point for advanced developer and admin support issues
- Meet or exceed case volume and CSAT targets.
Qualifications:
- 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows.
- Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences.
- Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments.
Also:
- Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
- Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources.
- Identify and drive process improvements to enhance scalability and the overall support experience.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.