Job Description
KEY RESPONSIBILITIES:
- Maintain internal control and momentum on critical accounts.
- Act as the primary point of contact for customer support case escalations.
- Facilitate high-priority incidents that occur.
SKILLS AND COMPETENCIES:
- Proven track record of successfully resolving high-impact customer issues.
- Familiarity with support-related tools such as Salesforce Service Cloud and JIRA.
- Exceptional Communication skills.
Life at Ping:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
About Ping Identity
Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.