Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands-on support where needed.
Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.
ZayZoon is on a mission to save hardworking employees money with a financial empowerment platform. They offer financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday and have been recognized for growth.
Serve as the technical owner for complex enterprise accounts. Build trusted relationships with IT, architects, and operations stakeholders. Architect and oversee scalable, secure, observable API integrations.
PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
Support Technical Consultants and Senior Technical Consultants across implementation, QA, and documentation. This role is hands-on with APIs, Postman, and platform configuration. Learn to “Own the Technical Win” through mentorship, deep repetition, and structured development.
PAR Technology Corporation has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
Manage onboarding and implementation for customers, acting as the project manager.
Partner with customers to create and execute effective data and messaging strategies.
Serve as the customer’s first point of contact for support and troubleshooting.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They power automated communication using real-time behavioral data and strive for an inclusive team culture.
Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation
Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals
Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs
Snappy is an award-winning, all-in-one gifting company that spreads joy, shares gratitude, and takes the guesswork out of gifting. They have been featured on Fortune’s "Best Small & Medium Workplaces," “Best Workplace for Millennials,” and “Best Workplace in Tech” lists and believe in building a culture of appreciation, dedication, and fun.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Own the technical side of the post-sale customer lifecycle, guiding implementations and driving adoption.
Act as a trusted technical advisor on identity, access, device trust, and SaaS security to drive tangible outcomes for customers.
Mentor peers and influence how 1Password scales customer engagement, processes, and best practices across the organization.
1Password is building the foundation for a safe, productive digital future by ensuring every identity is authentic and every application sign-in is secure.
Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. They have over 700 leading innovators rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.
Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.
Customer.io powers automated communication that people actually want to receive.
Provide technical expertise and product guidance to key accounts.
Drive successful integrations and enhance the customer experience.
Build long-lasting relationships with stakeholders and identify optimizations.
Jobgether is a platform that connects job seekers with employers. They use AI to match candidates with jobs and ensure applications are reviewed fairly.
Manage and resolve complex Tier 2 support escalations, including technical issues related to our open API and third-party integrations.
Analyze customer inquiry patterns to identify recurring bugs and platform incidents, and propose improvements to product and support documentation.
Mentor and guide Customer Care Coordinators, serving as an escalation point, product expert, and professional development coach.
PerfectGym is a data-driven, global SaaS company innovating the fitness industry, empowering fitness businesses worldwide using cutting-edge technology.
As a Solutions Engineer, you will be a key player in Spreedly's pre-sales and customer solutioning efforts. You will partner closely with Account Executives, Product, and Engineering to scope technical solutions that align with customer needs and drive Spreedly's growth. You will lead technical discovery sessions with prospects and customers to identify needs and align use cases to Spreedly's capabilities.
Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually.
Analyze, design, code, test, and implement technical solutions.
Collaborate with IT, product, analytics, and business teams to gather requirements.
Monitor production schedules and provide updates on progress and issues.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Collaborate with technical and business teams to prioritize the product roadmap for integrations, APIs, and embeds.
Conduct discovery through partner interviews, API usage analysis, and developer feedback to identify integration pain points.
Define product requirements, API specifications, and success metrics in collaboration with engineering, partnerships, and customer success teams.
Wheelhouse is a revenue management platform serving the flex rental space, empowering short & mid-length stay operators managing single-family homes, apartment buildings, and hotels. They are a remote-first company that values transparency, collaboration, and a healthy work-life balance.
Master Submittable Next and Zengine platforms to deliver exceptional customer automation and integration work.
Manage project timelines, budgets, and customer communications while troubleshooting.
Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients.
Submittable's platform empowers thousands of mission-driven organizations to make a difference in their communities and beyond. They are a forward-thinking, mission-driven company that values innovation, collaboration, and growth.
Analyze, design, code, test, and implement technical solutions while providing production monitoring and support.
Collaborate with stakeholders across IT, product, analytics, and business teams to gather requirements.
Monitor production schedules and provide regular updates on progress and issues to leadership.
Jobgether uses an AI-powered matching process for job applications, ensuring quick, objective, and fair reviews against core requirements. The system identifies top-fitting candidates and shares the shortlist directly with the hiring company, where their internal team manages the final decision and next steps.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.