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About the Role:
- Manage a handful of customers and act as their stakeholder within Sardine.
- Help maximize the value of our products and services.
- Collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs.
What you’ll be doing:
- Be the primary point of contact for our customers.
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
What you’ll need:
- 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
- Domain experience in compliance, fintech, fraud or AML/KYC.
- Strong organisation and presentation skills for both virtual and in-person meetings with various stakeholders.
Sardine
Sardine is a leader in fraud prevention and AML compliance, utilizing device intelligence, behavior biometrics, machine learning, and AI to stop fraud. They have raised $145M from investors like Andreessen Horowitz and Google Ventures and maintain a remote-first work culture with hubs in the Bay Area, NYC, Austin, and Toronto.