Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
Lead the end-to-end implementation for new customers, acting as the primary technical guide.
Configure product settings, permissions, and workflows, ensuring smooth transitions.
Train customers on product functionality and best practices to achieve desired outcomes.
Northbeam is building a marketing intelligence platform, providing eCommerce brands a unified view of their business data. They are experiencing rapid growth with a team of driven, collaborative, and talented individuals who value personal growth and excellence.
Define and champion the charter, engagement model, and responsibilities of the US TPM team
Recruit, develop, and retain high-performing TPMs with strong technical and customer leadership capabilities
Serve as the senior escalation point for complex customer launches and major customer incidents.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. They value high-performing creative individuals who dig into problems and opportunities and emphasize an environment of teaching and learning.
Own the most complex, highest-impact enterprise implementations.
Command executive rooms with confidence and credibility.
Improve delivery systems, not just individual projects.
Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. They unify every signal across the full buyer journey into one continuously-updated, person-level view. They've raised over $50 million from top-tier investors and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
Own 15+ concurrent implementation engagements, primarily for growth and commercial customers.
Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows.
Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence.
Common Room is an AI GTM Platform that empowers teams with AI agents built on buyer intelligence. They unify every signal across the full buyer journey into one view, helping teams target the right individuals with the appropriate message and timing. They are backed by top-tier investors and operators and have raised over $50 million.
Lead the full implementation lifecycle for new customers.
Coordinate cross-functionally with Sales, Product, Support, and Customer Success teams.
Build strong customer relationships through active listening, clear communication, and proactive problem-solving.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Drive end-to-end activation projects for new strategic clients.
Define and standardize implementation methodologies and best practices.
Develop and execute comprehensive implementation plans aligned with client objectives.
Commure's mission is to simplify healthcare and aims to revolutionize care delivery. They power over 500,000 clinicians and is backed by investors including General Catalyst and Sequoia.
Own successful onboarding and expansion delivery across all customers
Lead executive-level escalation conversations
Hire, coach, and develop implementation managers and solutions architects
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. They operate with a culture of autonomy, accountability, and collaboration.
Manage end-to-end implementation projects, maintaining project plans and ensuring deliverables are completed on time.
Partner with firm administrators to align priorities, clarify responsibilities, and maintain momentum.
Guide customers on Karbon best practices for workflow setup, helping firms establish efficient processes.
Karbon is the global leader in AI-powered practice management software for accounting firms. They provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day and have a people-first culture.
Own lab integrations end-to-end across the full lifecycle, including onboarding, maintenance, relationship management, and offboarding.
Coordinate timelines, requirements, and dependencies across engineering, ops, and customer success.
Troubleshoot using logs and evidence to identify what’s broken before involving engineers.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. They aim to unlock unprecedented insight into human health and disease and connect millions of people.
Rapidly establish and implement a structure for effective team execution.
Serve as a primary, senior escalation point for high-stakes customer issues, providing clear technical guidance.
Define and champion a clear team charter and roles/responsibilities for the TPM organization.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. They equip organizations with tools to power the navigation of people, packages, and vehicles everywhere and value high-performing creative individuals who dig into problems and opportunities.
Lead new providers through the technical implementation process.
Act as the technical point of contact for providers, troubleshooting integration issues and platform bugs.
Partner directly with the Manager to relay provider feedback, helping shape the product roadmap.
LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.
Own onboarding outcomes and use data to improve them.
MoeGo is on a mission to transform the future of pet care businesses, from small-business groomers to franchise doggie hotels. The dedicated entrepreneurs behind these businesses keep our beloved pets happy and healthy, and they deserve comprehensive technology solutions that keep their businesses operating smoothly end-to-end.
Manage and execute implementation projects, ensuring milestones are met.
Develop project plans, aligning with internal and external stakeholders.
Guide customers through onboarding, providing hands-on support.
Jobgether is a platform that uses AI to match candidates with jobs. The AI-powered matching process ensures your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Develop scalable processes to improve client implementation efficiency.
Act as central program manager for the Implementation team.
Own, develop, and maintain project management tooling and process documentation.
SmarterDx helps integrate clients into applications. They are a private company that values high-speed adaptation and collaboration between departments.
Serve as the main point of contact during a customer’s implementation process
Deliver top tier customer service and support across all product areas
Assist in training customers to ensure the successful beginning of a new customer journey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market.
Lead implementation and integration efforts for fraud and compliance products
Work closely with clients and provide end-to-end support during their onboarding process
Own APIs, SDK documentation, integration guides, and overall support documents
Sardine is a leader in fraud prevention and AML compliance. Their platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. They have raised $145M from world-class investors and maintain a remote-first work culture with hubs in several major cities.
Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations.
Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience.
Spend significant time on-site with customers, providing hands-on training, guidance, and support.
LiveFlow is building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises. The company has raised over $21M from top-tier investors and is helping thousands of companies streamline their financial workflows.
Drive merchant onboarding & implementation with clear communication.
Deliver strong presentations and handle merchant frustrations.
Train merchants on DoorDash’s Online Ordering product.
DoorDash's mission is to empower local economies. They are a technology and logistics company that aims to be the go-to for all goods, growing rapidly and changing constantly to allow team members to share perspectives and solve challenges.
Serving as a hands-on engineering leader and trusted technical expert
Managing, mentoring and coaching a small team of talented engineers
Collaborating closely with Product Management to define, refine, and maintain your team’s roadmap
Kin is redesigning insurance to be smarter, faster, and centered on the customer. They use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades.