Monte Carlo

Collaborate with engineers and designers to define and deliver product capabilities that help customers triage alerts and measure data and AI observability initiatives. Work with customers to understand how they operate their data and AI systems - and translate their pain points into product improvements. Use product analytics and customer feedback to prioritize and iterate on what drives impact.

This role sits at the critical intersection of customer success, engineering, sales, and product development, enabling you to work across teams to ensure customer satisfaction, accelerate issue resolution, and contribute to scalable internal systems and support workflows. You’ll answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out, all the way through submitting the PR for the fix.

We are seeking a senior marketing leader to own and scale Monte Carlo’s demand and growth channels; spanning events, paid media, webinars, social, email, analyst relations (AR), and public relations (PR). This role requires a unique combination of strategic vision, creative instincts, and operational rigor.