Drive end-to-end activation projects for new strategic clients.
Define and standardize implementation methodologies and best practices.
Develop and execute comprehensive implementation plans aligned with client objectives.
Commure's mission is to simplify healthcare and aims to revolutionize care delivery. They power over 500,000 clinicians and is backed by investors including General Catalyst and Sequoia.
Triage incoming tickets to determine urgency and context, categorize the tickets, and gather pertinent information for troubleshooting.
Answer frequently asked questions and redirect the user to the appropriate resource material.
Make some administrative changes to the system configuration when it can be done through the user interface.
Civitas Learning helps colleges and universities apply their student data to maximize institutional impact and improve student outcomes. They offer a flexible, all-in-one Student Impact Platform that creates actionable insights, and appear to have a multicultural environment.
Owns the execution and outcomes of the project and its deliverables.
Leads discovery sessions for deliverables included in projects.
Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.
Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management. Founded by industry veterans, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk.
Understand customers business requirements and how the product can meet them.
Conduct implementations, including process development and go-live support.
Provide guidance to customers on system usage through training.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to be the very best version of themselves.
Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance
Lead technical discussions for product integrations and solutions spanning multiple technical applications
Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and corporate headquarters are in Dublin, Ireland.
Provide consulting on best practices and overall solutions based on requirements
Develop, leverage, and maintain expertise in our Vault platform and CRM product
Develop a trusted advisor relationship with Veeva stakeholders and the customer
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, they surpassed $2B in revenue and is legally bound to balancing the interests of customers, employees, society, and investors.
Manage project tasks, ensuring compliance with scope and timelines.
Create custom configurations and reports using SQL for client systems.
Analyze system performance and troubleshoot software interfaces.
CareDx, Inc. is a precision medicine solutions company focused on healthcare solutions for transplant patients. CareDx offers products, testing services, and digital healthcare solutions, and is a leading provider of genomics-based information for transplant patients.
Analyze, track and resolve customer issues in a prompt manner.
Maintain a detailed understanding of product architecture.
Work closely with product and engineering teams to replicate, diagnose, and report bugs.
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. They are a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value they create for their customers.
Become an expert in RainFocus platform and train client admins on the RainFocus tools.
Work with clients to identify business requirements and facilitate system configuration.
Document requirements, solution designs and testing plans and provide regular updates.
RainFocus delivers in-person, virtual, and hybrid events for Fortune 500 companies. Their industry-disrupting software platform provides business intelligence to elevate the attendee experience, streamline event operations, and accelerate marketing results.
Manage CRM and ERP software implementation projects for clients with 5-500 users.
Participate in functional and technical working groups and progress meetings.
Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. Our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Function as a consistent point of contact for a named portfolio of Personalized accounts
Provide answers, share standard methodologies and solve the most complex technical issues that Segment’s largest enterprise customers are facing
Act as a coordinator for escalated customer issues
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.
Lead end-to-end technical onboarding and implementation for new clients.
Partner with clients to understand business needs and develop tailored implementation plans.
Manage implementation project plans, timelines, and cross-functional coordination.
Lumivero develops data-intelligence software that empowers users to answer their most pressing questions. Their tools help academic and corporate professionals create impactful insights from their complex data.
Manage SAP Business One implementations and upgrades.
Perform analysis on customers’ business requirements and map to software configuration requirements.
Problem-solve technical questions and customer concerns.
Third Wave is a leading business systems management provider for small to mid-sized enterprises (SME’s), specializing in implementing SAP Business One and related systems. As a SAP Gold Partner, Third Wave continues to experience substantial growth and success; they have been recognized as one of SAP’s top Business One reselling and development partners since 2003.
Proactively manage and respond to support tickets.
Understand, interpret, reproduce, and diagnose customer problems.
Firstup's mission is to improve the employee experience. With over 17 million employees served daily across 40 of the Fortune 100 companies, they are experts in workforce communications and technology, aiming to make work better for every worker.
Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations.
Be the customer's go-to person throughout the implementation journey, delivering a white-glove experience.
Spend significant time on-site with customers, providing hands-on training, guidance, and support.
LiveFlow is building the next-generation accounting and finance platform to enable lean finance teams to run massive enterprises. The company has raised over $21M from top-tier investors and is helping thousands of companies streamline their financial workflows.
Educate others about the ServiceNow platform by creating white papers.
Be the technical expert on the ServiceNow platform, advising customers on configurations vs. Customizations.
Lead customer design workshops focused on ServiceNow Platform and CRM and Industry Workflow Solution technology.
ServiceNow began in San Diego, California in 2004, with the goal of transforming how we work. Today, they are a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®, connecting people, systems, and processes.
Project manage commercial services and implementation.
Lead activities supporting development and launch of solutions applications and platforms.
Provide consulting and technical expertise to structure an effective implementation.
BLEND360 is a forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for Fortune 500 clients. They are at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence.
Drive life sciences, customers, in the rapid configuration and implementation of Vault Safety.
Act as project manager and/or solution architect in global or complex implementations across all the different phases.
Deliver subject matter expertise on implementation methodology and best practices.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are one of the fastest-growing SaaS companies and made history in 2021 by becoming a public benefit corporation (PBC).
Consult with customers, using workforce management knowledge to configure products.
Define, document, and deliver product configurations, ensuring clarity and alignments.
Collaborate with Project Managers to deliver implementations, offering product expertise.
Sona provides an AI-native, frontline workforce management platform. They have a team of over 120 employees and have secured over $50M in funding from notable VC’s.