Lumivero

Act as the primary relationship manager and liaison between key customers and Lumivero. Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint, introduce new software products and increase wallet share. Manage the full sales cycle with customers using a consultative, relationship-driven approach to achieve revenue targets.

As a Customer Support Analyst, you will provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. You will develop and maintain support resources and collaborate with members and engineering to identify, test, and fix software issues. You will also serve as the liaison between the customer base and different teams, acting as the voice of the customer.

Provide Level 1 & 2 technical and functional support for Lumivero’s suite of products via email, chat, phone, and social media channels. Collaborate with engineering to identify, test and fix software issues. Learn about the program admins and their objectives, serving as the liaison between customer base and different teams. Contribute to the internal and member facing knowledge base.