Partnership Support Engineer

Responsibilities:

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
• Debug integration issues involving external partners, coordinating directly with their technical teams when necessary.
• Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.

What you'll do:

• Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues.
• Create reusable playbooks and runbooks for common integration failure modes.
• Improve monitoring, alerting, and observability for partner-facing systems.

Why Join Us:

• Become the technical bridge between our engineering team and a growing ecosystem of partners.
• Directly influence the reliability and scalability of a platform used by thousands of properties worldwide.
• Opportunity to grow into an integrations lead, platform reliability engineer, or partner engineering leader.