Senior Technical Specialist
Benefits
Unlimited PTO
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See allWhat you’ll do here:
- Own and resolve the most complex and high-impact Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
- Lead deep root cause investigations using SQL, Postman, logs, internal tooling, and scripts—focusing on long-term fixes rather than short-term workarounds.
- Drive QA and UAT efforts for new features, integrations, and firmware within your domain.
What you'll need to thrive:
- 4+ years in technical support, solutions engineering, or a customer-facing engineering role within a fast-paced Saas environment.
- Deep working knowledge of SQL, APIs (REST/cURL/Postman), logs, and debugging methodologies.
- Ability to identify patterns across incidents, anticipate risk, and drive preventative improvements.
Boulevard
Boulevard provides a client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments. They value diversity and inclusivity and offer equal opportunities for all, fostering a culture where employees can do their best work.