Solve technical problems daily, focusing on API questions and integrations.
Build tools that improve support efficiency and are reusable by customers.
Assist customers with API usage and support sales teams to improve customer retention.
Close provides a CRM that helps teams sell more, faster, without manual data entry. They are a bootstrapped and profitable company with a 100 person, 100% remote team.
Own and resolve complex Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
Act as the main point of contact for technical guidance on Strategic Accounts and serve as a domain owner for technical areas.
Independently identify, scope, and execute technical process improvement projects to enhance customer experience and reduce repeat incidents.
Boulevard provides a client experience platform for appointment-based, self-care businesses, empowering customers to give their clients more magical moments. They value diversity and inclusivity and offer equal opportunities for all, fostering a culture where employees can do their best work.
Own end-to-end customer success for key platform customers.
Act as the primary escalation point for complex customer issues.
Oversee technical onboarding for new platform customers.
Catena builds the connectivity infrastructure freight has been missing. They unify telematics, ELD, and operational data into a single, permissioned API so logistics platforms can automate workflows, reduce fraud, improve safety, and build better products.
Own the support experience for complex integration tickets, coaching the team on troubleshooting best practices.
Serve as a primary escalation point for the integrations support squad, acting as incident commander and driving issues to resolution.
Lead root cause analysis and technical debugging for production issues across our integrations platform.
Vanta's mission is to help businesses earn and prove trust by making security monitored and verified continuously. They have a kind and talented team of various backgrounds, and they empower companies to practice better security and prove it with ease.
Serve as the primary technical point of contact for Stainless's most strategic customers
Build and maintain strong relationships with technical stakeholders at customer organizations
Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams
Stainless is a fast-growing tech startup building the future of APIs, with customers including industry leaders like OpenAI, Anthropic, and Cloudflare. They have raised over $35 million from a16z, Sequoia, and founders/C-levels from Stripe, Datadog, Segment, Linear, and more, and have a team of ~60 expecting to double in the next ~9 to 12 months.
Responding and resolving escalated technical questions from internal and external clients
Deliver an outstanding customer service experience
Tracking and documenting issues in the case management system
Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Their software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.
Build automations and tooling to scale without drowning in tickets.
Surface patterns and customer pain points.
Kilo Code is building an open-source AI coding agent to make programming accessible. They have over 1.5M Kilo Coders and are focused on community feedback and innovation.
Be the technical authority for Customer Success, leading technical onboarding and integration guidance.
Architect and advise on complex integrations, reviewing customer code and system designs.
Build solutions that showcase Ably’s capabilities, creating live demos and prototype integrations.
Ably is dedicated to putting developers first. They deliver billions of messages for millions of devices every day and support organizations like Harness, EA, Panasonic and HubSpot.
Hire, onboard, coach, and develop a team of Technical Account Managers
Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
Monte Carlo helps businesses rely on data + AI for competitive advantage, reliability has become a non-negotiable. They support some of the world's most prestigious companies to deliver trustworthy data + AI at scale and are backed by Accel, Redpoint Ventures, and Salesforce Ventures.
Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
Zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets. Zerohash has deep roots in digital assets and embraces principles of Independence/Ownership, Passion, Collaborative spirit, Initiative, Empathy, Adaptability, Transparency and Integrity.
Identify and analyze breakdowns across onboarding, customer success, and support workflows.
Diagnose root causes of operational friction and translate them into clear, prioritized problem statements.
Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities.
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. They provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place.
Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.
Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
Clutch is a vertical SaaS company backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.
Collaborate directly with customers to understand their technical goals and translate them into actionable solutions.
Design and implement integrations, data transformations, and reporting workflows that extend Vanta’s platform to customer-specific use cases.
Partner closely with Solution Architects and product engineering teams to align on technical requirements, influence roadmap priorities, and share field insights.
Vanta helps businesses earn and prove trust by making security continuous. They have a kind and talented team where many have been successful without prior security experience, and are rapidly scaling.
Deliver technical components of post-sales services engagements.
Support complex AI deployments and leverage AI tools.
Collaborate with sales and solution architects in pre-sales conversations.
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
Baubap's Customer Success team raises technical support tickets that surface real issues impacting both customers and the product. We are looking for someone autonomous and execution-driven, who can move quickly from diagnosis to solution, directly contributing to the long-term growth and reliability of the product.
Partner with Strategic Account Executives to navigate complex, multi-stakeholder deal cycles with C-level and VP-level executives across the Central region
Create and demo custom environments tailored to customer industry, region, and line of business
Run and manage technical POC cycles end-to-end, including success criteria definition, setup, execution, and readouts
Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
Ensure adoption of their Conga solutions in complex enterprise environments.
Meet both technical and business needs.
Conga accelerates the customer’s journey to becoming a more connected and intelligent business. They bring together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform and integrate seamlessly with any ERP, CRM, and Cloud.
You will lead a team of Implementation Managers who are instrumental in helping customers onboard with Hightouch.
You will be accountable for the quality, consistency, and predictability of customer implementations.
This is a hands-on leadership role that combines people management with deep technical expertise.
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance. The team focuses on making a meaningful impact for their customers and approaches challenges with first-principles thinking.
Migrate, clean, and transform customer data from competitor POS systems into Flowhub's platform.
Write and maintain Python scripts to automate recurring data migration tasks.
Partner with Onboarding Managers to understand each customer's data landscape and timeline.
Flowhub builds the software that powers the most complex retail operations in America. They are a team of high performers who take ownership, move fast, and hold each other to a high standard.