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CUSTOMER SUPPORT SPECIALIST
Our Client
US
SaaS
B2B
E-commerce
Role Summary:
- Own retention, expansion, and reliability across Catena’s customer base.
- Build the processes, tooling, and coverage needed for near-24/7 support.
- Translate customer pain into clear product and engineering action.
Technical Support & Diagnostics:
- Debug issues using logs, SQL, API traces, and customer context.
- Work directly with engineering to triage incidents and close feedback loops.
- Help customers understand edge cases in telematics data and execution signals.
Onboarding & Enablement:
- Ensure customers understand how to integrate, test, and monitor Catena data correctly.
- Partner with Product and FDEs to improve onboarding flows and documentation.
- Help customers operationalize Catena data into real workflows, not just connect APIs.
Catena
Catena builds the connectivity infrastructure freight has been missing. They unify telematics, ELD, and operational data into a single, permissioned API so logistics platforms can automate workflows, reduce fraud, improve safety, and build better products.