Senior Support Engineer
Remote regions
GlobalBenefits
4w PTO
Similar Jobs
See allTechnical Support Engineer (EMEA)
Zerohash
Europe
SQL
API
Python
Senior Technical Specialist
Boulevard
US
SQL
APIs
Postman
Support Engineer
Atomic
HTTP
JSON
SQL
Customer Support Representative Latin America
Civitas Learning
Latin America
SQL
AWS
JIRA
Technical Support Specialist (API/Webhooks Specialist)
Aircall
US
Customer Service
Technical Support
API
The Mission:
- Surface real issues impacting both our customers and the product.
- Independently own the investigation and resolution of these issues.
- Improve product quality, stability, and scalability.
The Expected Outcome:
- Resolve recurring product issues at the root cause.
- Convert support tickets into concrete product and system improvements.
- Bugs and issues move efficiently from ticket to resolution.
The Day to Day Tasks:
- Analyze patterns in support tickets to identify recurring problems and systemic weaknesses.
- Design and implement backend solutions as needed to permanently resolve issues.
- Improve internal tooling, workflows, or integrations that support Customer Success operations.
Baubap
Baubap's Customer Success team raises technical support tickets that surface real issues impacting both customers and the product. We are looking for someone autonomous and execution-driven, who can move quickly from diagnosis to solution, directly contributing to the long-term growth and reliability of the product.