This role will provide application support to our expanding market's operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to Lalamove's applications and services, ensuring optimal performance and satisfactions for users and drivers. You will collaborate closely with teams to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success.
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As a Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join a team embodying Kinsta's DNA and desire to provide industry-leading support.